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Retail · Grocery

Payments built for a grocery basket, not a boutique sale

Fifty items, three tenders, a scale that prices half of them and a queue that does not care. A grocery lane is a throughput problem before it is a payments problem, and we treat it that way.

Talk to us about your lanes See the POS

What actually changes at the lane

Four things a grocer deals with every day that a general-purpose card terminal was never asked about.

Split tender on one order

SNAP eligibility is decided per item, not per basket. The register applies the EBT tender against the eligible subtotal and carries the remainder forward, so a hot-food item and a gallon of milk in the same order do not become two transactions and a queue.

Scales that agree with the shelf

Deli, butcher and produce scales print an embedded-price barcode. When the price file moves on Wednesday and the scale does not, the lane rings Tuesday's number all week. The lookup is live against one price file, so the shelf tag, the scale and the receipt say the same thing.

Shrink you can name

Self-checkout does not create shrink, it relocates it into events nobody reads. Voids, weight overrides and no-scans are written to an attendant log keyed to lane, operator and timestamp, so a recurring pattern surfaces the same week instead of at the annual count.

WIC without a second device

A second stand-alone device for benefit tenders means a second settlement to reconcile and a second thing to break at eight in the morning. Where your state's WIC program supports it, the tender runs on the lane you already have and lands in the same day's totals.

Buying guide: what to ask before you sign anything

Written for a grocer comparing three proposals, including ours. Ask every one of them these questions.

  1. Whose price file is the source of truth?If the scales, the shelf tags and the register each keep their own copy, you will spend every Monday reconciling three answers. Ask to see the update path end to end, on your own hardware, before you commit.
  2. What happens to an open lane when the internet drops?Ask specifically what a cashier sees mid-order, whether card tenders queue offline, and what the store-and-forward limit is. "It has offline mode" is not an answer; watch someone pull the cable.
  3. How are benefit tenders certified in your state?EBT and WIC certification is per state and per program, and it is the single most common reason a grocery install slips. Ask for the current certification status by state, in writing, and a date.
  1. Can you export your own item and sales history?Ask for a full item file and a full transaction export, in a format you can open, on demand and without a support ticket. A system that will not hand your history back is a system you cannot leave.
  2. Who answers at six in the morning?Grocery hours are not office hours. Ask who picks up before open and on a Sunday, whether that person can push a price file, and what the escalation path is when a lane is down and the store is full.
  3. What does the hardware do when you leave?Ask whether the terminals are yours, leased, or locked to one processor. The answer decides whether your next decision is a negotiation or a rip-out.

Questions grocers actually ask

Can one lane take EBT and a card in the same order?

Yes. The order is split by item eligibility, the EBT tender is applied to the eligible subtotal, and the remainder falls to the card or cash tender. The cashier sees one running balance, not two tickets.

Does the register talk to the deli and produce scales?

It reads the embedded-price barcode the scale prints, and it can look up a by-weight PLU live, so an item repriced in the morning does not ring at yesterday's shelf tag.

What happens to shrink at self-checkout?

Every voided line, weight override and no-scan is written to an attendant log tied to the lane, the operator and the timestamp, so a pattern shows up as a pattern rather than as a gap at the annual count.

We already run a grocery POS we like. Do we have to replace it?

No. If your lanes work, we look at the processing behind them and leave the front end alone. Keeping what you have is a supported outcome, and we will say so on the first call.

Two tools to run before the next order goes in

Both are open access and neither asks for supplier terms.

Check what fits your business

The questionnaire asks a grocer the boarding questions — scale-weighed goods, EBT acceptance and the separate approval it needs, and an interchange bill that rewards getting the data right at the terminal. Sending the right transaction data is the lever here, and it is set at boarding.

Statement audit

The statement audit reads a statement you already have and shows where transactions downgraded away from the rate they qualified for. For a grocer that is usually the largest single thing on the page.

Tell us about your store

Name and one way to reach you is enough. A person reads this, not a scoring model.

We use this to call you back and nothing else. No numbers are quoted on this page — what your store pays depends on your card mix and volume, and any figure written here before we have seen a statement would be a guess.

We will implement whatever is right for you — including keeping what you have.

Last updated: 2026-08-17